A re-opening after renovation, where the building was ready before the operation was.
The work began with a gap audit in live service rather than a review on paper. What it surfaced was a menu that had survived the closure unchanged and a team that had lost its routines. Both were reset before the relaunch date.
- Two-day operational gap audit
- Menu reset and re-costing
- SOP implementation and retraining
- Trial service ahead of relaunch
Renovations fix the room. Nobody budgets for the fact that the operation has to be rebuilt too.
